Terms and Conditions

General

  • All prices are set in Pounds Sterling and exclude VAT.
  • We reserve the right to change product specifications and prices without notice.
  • We do not currently process payments online. We will contact you on receipt of your order to arrange payment.
  • Payment can be made by PayPal, Debit/Credit Card or by BACS (Bank Transfer).

The Law

  • By placing an order with D Faulkner Springs LLP the customer verifies that he/she has read and agrees to these Terms and Conditions.
  • D Faulkner Springs LLP accept no responsibility for loss, damage or injury resulting from the use of any product sold from this website. Use is at the consumers risk.

Protection against Credit card Fraud

  • We operate stringent credit card checks in order to help eliminate credit card fraud. Our checks may include the matching of a given credit card billing address against the details held by that of the credit card issuer. If these details do not match, the order will be held back and a member of our team will contact you. Further investigations may take place not excluding legal action.

Delivery

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  • We currently charge a standard rate of 9.50 for delivery by Courier within 'Zone 1' which covers most of the UK mainland. Courier deliveries outside of 'Zone 1' are subject to a surcharge as defined in the table below. If your delivery is subject to a surcharge we will contact you to notify you of this before we despatch your order.
  • Zone
    Postcodes
    Surcharge
    Zone 1
    UK Mainland
    All UK mainland postcodes No surcharge.
    Zone 2
    Northern Ireland
    BT. 18.00
    Zone 3
    UK Offshore
    Channel Islands / Isle of Man / Scilly Isles / Scottish Isles etc. From 20.00
    International
    Europe
    European Countries From 25.00
    International
    Rest of the World
    Non European Countries Price will be confirmed prior to despatch
  • Orders will be despatched as soon as possible subject to stock availability. We aim to deliver all orders within 1 to 2 working days.
  • If a product is out of stock or we have insufficient information to carry out your order, a member of Customer Services will contact you, explaining any delay or requesting further information.
  • In the event that our courier can not deliver your parcel due to your unavailability, your parcel will be held at your local courier depot awaiting your collection. Alternatively you may contact us to arrange a redelivery. In this event, a surcharge of 5.00 will be payable. If your parcel is not collected or redelivered within three days it will be returned to us. Your delivery charge will not be refunded and a surcharge of 9.50 will be payable. This is to cover the cost that we encur for our courier to return your parcel to us. If you require us to re-send your order our standard delivery charge will apply.
  • We also deliver outside of the UK and review all overseas orders on an individual basis. Postage and packaging costs will vary for overseas orders depending on the weight of the shipment.
  • We reserve the right to change our delivery pricing and policy at any time without notice. Any changes will be made available for the customer to view online, prior to completing an order.
  • At holiday times (eg Christmas) we advertise our last shipping days in accordance with our couriers delivery schedule. Although we strive to ensure that all orders are delivered before the time stated we accept no responsibility for late deliveries caused by the actions of our courier. Please leave plenty of time when ordering to avoid disappointment resulting from late delivery.
  • Should you have any questions about our delivery policy, please contact us on +44 (0)1243 543049.

Back Orders

  • Any items that are not in stock will be placed on back-order. The customer will be contacted by email or telephone and informed of any delay. The customer will be given the option to cancel the order.

Returns procedure

Goods may be returned for refund, credit note or exchange if they are returned to us within 14 days of receipt. Subject to the following conditions:

  • Items are returned carriage paid
  • Items must be in a re saleable condition
  • Items must be returned unused in their original condition, if possible in the original packaging.
  • We cannot accept returns on any items, which have been specially manufactured or ordered for you.
  • The senders name, address and a copy of the original invoice stating if you require replacement, credit note or refund must accompany all returns. Please state reason for return.
  • We cannot except responsibility for undelivered returned parcels, please obtain proof of posting and adequate insurance for loss or damage.
  • D Faulkner Springs LLP are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
  • Please note that, with the exception of faulty items, no goods will be considered for refunds which have been retained for longer than 30 days. But goods retained longer than 30 days but not longer than 6 months, may be considered for a credit note less a restocking / handling charge. This credit note would need to be used against future purchases within 1 year of issue. Typical handling / restocking charges are a minimum of 5.00 per spring.
  • All springs are covered by a 1 year warranty from the date of purchase.

Warranty

  • All product warranties are provided by D Faulkner Springs LLP.
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